The Explorean Kohunlich - All Inclusive

Es un hotel con un concepto diferente a los demás todo incluido, aquí se trata de disfrutar de la naturaleza y realizar las excelentes actividades que están incluidas con personal amable y capacitado, además los alimentos son de calidad.

We only stayed two nights, and unfortunately there was a rainy cold front which prevented me from using the pool. It is so lovely, that made me sad. At least there is a very large palapa sitting area with a bar and restaurant so we didn’t have to stay in our room the whole time. It is a nice size small resort, and easy to get around with paths through the lush jungle. The rooms are lovely, large thatched roof porch with a hammock and furnishings. Unfortunately again, the roof had some holes and leaked and it was all wet so I didn’t use it, including the hammock. The room was large, bedding very comfortable with fluffy pillows and very soft bedding! The sheets smelled nice and clean! There are nice handmade wooden shutters on the doors and interesting sliding screens that covered the widows so it was and dark for sleeping. Our first night we had turn down service with a treat. I. The morning a basket of coffee was left on the porch with some sweet breads. But the rules said no food or drink was allowed in the room! Lol The meals were very good. Usually All Inclusive serves buffets but we got to choose from daily specials and were served our meals. I liked that! Now for my problem- which was resolved. I just think it should not have occurred in the first place. This was a splurge for us, almost $300/night. When we were brought to our room it smelled musty. It should have been refreshed before they brought us. I should have mentioned it immediately but we had a long day driving in the rain and wanted to get in the room. I couldn’t sleep that night from the smell that increased as time went on. Since it was chilly we closed up the room. We should have used the AC to help but it was cold already! Besides the musty smell ( which could have been perpetuated from the rain, the bathroom had a terrible sewage smell! We were offered to move our room, which would have been a pain, so we allowed them to treat it. They poured bleach in the floor drain and it helped. Then we were afraid to shower and wash away the bleach. One thing they should mention at check-in, is that you can leave a tip for the employees at the end of your stay. We left some cash as we went but it is more convenient to leave a lump sum to be distributed amongst all the staff. I asked about the tipping policy but was not told that was an option. Overall, I think it is too expensive for what you get. We have stayed at luxury haciendas for less, and expected more here. If you can get a coupon or belong to the RCI it is worth a visit.

Beautiful place in the middle of the jungle with great activities to participate. Friendly staff. Great service. Waking up with the perfect sound of the jungle. Relaxing. /mooi hotel met fijne service. Eten was erg goed. En de plek middenin de jungle is echt fantastisch.

everything was great, the hotel, the food, amenities, and specially the guides of the trips we had (kayaking and the bike rides. we already are planning to return asap. congratulations to all the hosts.

The staff were all amazing and made us feel so welcome. The daily activities were awesome and Don Julio, Luis, and Gerraro went above and beyond to make our experiences ( swimming in a cenote paddleboarding, kayaking, snorkeling, etc...) the most incredible time. This was our second trip and both times were amazing.

Really beautiful location, spent many hours in the pool looking into the rainforest. By far the best part is the daily activity. I thought they'd just be run of the mill and I'd end up skipping most, but they took us to such special locations - the stand out being the night time kayak in a nature conservation, just us and the rainforest around us. It was unique and so, so special. A close second was floating down the (gentle) rapids on our backs. Every guide we had was wonderful, knowledgeable, friendly, enthusiastic and professional. Often my partner and I were the only English speakers and the guides made sure we got all the information, especially on the nature hike, another amazing activity. Truly, it's hard to pick favorites. Only suggestion is come prepared - I didn't have water shoes and wished I did! The staff at the restaurant and bar were also tremendous. We had a little mishap where, despite multiple communications and reassurances, the front desk staff did not warn the chef I - with a serious gluten allergy - was coming to stay. The front desk staff could overall be better at communicating information they say they're communicating - both for fellow employees like their Chef who can then prepare ahead of time, as well as the safety of guests - but were otherwise friendly. Despite being caught off guard, Chef and the servers went absolutely above and beyond to make food I could eat - even when we went on activities they made sure a special meal was packed, and server Pablo in particular went above and beyond to make sure I got to experience as much good food as I could. I was so touched by their care, sincerity and kindness - the hotel is very lucky to have them. Absolutely recommend a holiday here!